At Stand Steady, we are committed to providing high-quality products and a positive customer experience. If you are not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must meet the following conditions:
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The item must be unused, uninstalled, and in its original condition
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The item must be returned in its original packaging, including all accessories and manuals
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Proof of purchase is required
Certain items may not be eligible for return due to their nature or condition, including:
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Clearance or final sale items
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Products that show signs of use, damage, or modification
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Items returned without original packaging
Return Process
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. Our team will provide return authorization instructions.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
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Refunds will be issued to the original method of payment
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Processing times may vary depending on your payment provider
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Original shipping fees are non-refundable unless the return is due to our error
Please allow 5–10 business days after approval for the refund to appear on your account.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery. Include clear photos of the product and packaging when contacting us. We will work with you to arrange a replacement or refund at no additional cost.
Exchanges
At this time, we do not offer direct exchanges. If you need a different product, please initiate a return and place a new order.
Cancellations
Orders may be canceled before shipment. Once an order has shipped, it can no longer be canceled and must follow the return process outlined above.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact us at:
Email: [email protected]