Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Order processing typically takes 1–3 business days. Once shipped, delivery times vary based on your location and shipping method selected at checkout. You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.
You can create an account by clicking the “Account” or “Sign Up” option at the top of our website. Simply enter your email address and create a password. Creating an account allows you to track orders, save shipping information, and view order history.
If your order has not yet shipped, please contact us as soon as possible at [email protected] with your order number and updated address. Once an order has shipped, we may not be able to modify the delivery address.
Once your order ships, you’ll receive a confirmation email containing tracking details. You can also log into your account to view the current status of your order at any time.
No. For your security, Stand Steady does not store or have access to your full credit card information. All payments are processed through secure, encrypted payment gateways that comply with industry security standards.
Sales tax is applied where required by law and is calculated automatically at checkout based on your shipping address.
We currently ship to select countries. Available shipping destinations will be shown during checkout. If your country is not listed or you have questions about international shipping, please contact us at [email protected].
Depending on the size, weight, and availability of items, your order may ship in multiple packages. If this happens, you will receive separate tracking numbers for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for eligible items. Products must be unused, in original condition, and returned with all original packaging. For full details, please refer to our Refund and Returns Policy page.
We apologize for the inconvenience. Please contact us at [email protected] within 7 days of delivery and include your order number and photos of the item received. We’ll arrange a replacement or refund promptly.
If your order arrives damaged, notify us within 7 days of delivery. Please email [email protected] with photos of the damaged item and packaging so we can resolve the issue quickly.
Once your return is approved, we will provide you with the correct return address and instructions. Please do not send items back without prior authorization.
Our customer support team is happy to help. You can reach us by email at [email protected]. We aim to respond to all inquiries within 1 business day.
Contact us immediately at [email protected] with your order number and the correct address. If the order has already shipped, we may be unable to make changes.
Orders can be changed or canceled only if they have not yet shipped. Please contact us as soon as possible after placing your order, and we’ll do our best to assist.
Pre-order availability depends on the product. If pre-orders are offered, this option will be clearly displayed on the product page. For sold-out items without a pre-order option, you may contact us to check restock timelines.